FAQ

1. My photos are faded and have lost a lot of the color. Can you restore them? Yes, these photos can be restored.
Any details you can provide such as colors of items in the photo will help us restore the photo in the most accurate
way possible.

2. My photos have mold, stains and tears. Can you restore these? Yes. These photos can be restored. Again, the
more information you can provide about a specific photo (i.e. the location of the shot, what should be in the
background if missing, etc.) the more accurate the restoration. Do not worry if little is know about the photo as a
high quality restoration can still be achieved using our custom techniques.

3. How do I place an order? Please note that the photos should be submitted in the highest resolution possible, at
least 300 dpi, as a .jpg, .tif, or .gif file. The bigger the file, the more information you send us, the better quality
restoration or retouching we can do for you.

4. How long does it take to complete my order? It depends. One photo that has moderate damage usually takes
about a week to process during most of the year. The closer we are to a holiday, the longer it may take. Rush
orders are available at additional cost. Please call for an estimate.

5. Can I see the results of the restoration before the prints are made? Yes! We can e-mail you a copy of the results
of the retouching or restoration if you would like to see it before it is printed.

6. How do I protect photographs from being damaged? To prolong the life of your photographs and to prevent
any additional damage you should always store the original photographs in archival acid-free envelopes and
boxes that can be purchased at most art shops.

Keep them away from drastic changes in temperature and humidity such as garages, attics, basements or any
areas near fireplaces or windows.

Display the photographs in frames that are covered with UV protective glass and keep them away from direct
sunlight and fluorescent light.

7. How long do you keep the files of my restored images? All digital files of original and restored photographs
are kept in our computer system for three years. If you loose the originals or restored photographs, or they
become damaged, we can replace them for you at a fraction of the original cost.

8. Do you provide estimates? To receive a free estimate, email us a scanned copy of the photograph that you
would like to be restored. The photos should be submitted in the highest resolution possible, at least 300 dpi, as a
.jpg, .tif, or .gif file.

Please provide a clear description of your restoration needs. Avoid naming files as “Me and Auntie Sue”. We
recommend that you use a combination of your name and the current date, and always use the file extension.

For example: Jane_Doe_07_14_2008.jpg

After examining your images an estimate will be given based on the following criteria:

· Minor Restoration $25.00 and up -- (Fading, discoloration, small scratches and blemishes not covering important
areas or features.)

· Medium Restoration $40.00 and up -- (Overall fading, numerous scratches and blemishes not covering important
areas or features, taped or glued corners or backgrounds.)

· Extensive Restoration $65.00 and up -- (Tears, creases, damaged sides and corners, folds, marks and stains not
covering important areas or features, uneven fading, mold and water damage.)

· Extreme Restoration $80.00 and up -- (Estimate is given upon examination of the photograph. Repair of complex
areas such as faces and hands, removal of subjects, and/or backgrounds.)